Element 9 - Ordering, receiving, storing, pricing and disposal of stock

9.1.1 - Why isn’t a procedure for ordering stock provided in the QCPP Requirements Manual?

Given the diversity of pharmacy and the numerous possibilities of systems for ordering stock, there was no one procedure that could accurately represent a significant number of pharmacies.
Therefore, it was decided that each pharmacy should develop their own procedure based on their system of ordering. This procedure should cover routine re-orders, stock outs, emergency and special orders.


9.2.1 - If a medicine that needs refrigeration is sold, but not yet delivered, where should it be stored?

The pharmacy must maintain cold chain while the medicine is under the control of the pharmacy. Medicine must be stored in the dispensary refrigerator until collected.


9.5.1 - What does a “random sample of ten products” mean?

The assessor will randomly choose ten products on the day of assessment to confirm the displayed or advertised price is consistent with the price charged at the point of sale.

9.5.2 - Is it mandatory for a pharmacy to display price labels?

No. If a pharmacy does not display price labels on the shelf or product, this should be reflected in their procedure for receiving, unpacking, pricing and storing stock. Note: Some jurisdictions, require point of purchase identification on some medicines. As per Program and Assessment Rule 18, assessment of P9C Price Discrepancy Policy would be considered not applicable.

However, if the pharmacy advertises prices through special promotions or other mechanisms, the pharmacy must consider how inconsistency with advertised prices will be addressed.

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