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Element 11 - Customer service
Requirements Manual Documents
P11A Staff Dress & Behaviour Policy
P11B Customer Service Policy
P11C Dealing with Customers
P11D Payment Policy
P11E Processing Sales
P11F Deliveries by Pharmacy Staff
P11G Selecting 3rd Party Service Provider Policy
T11A Deliveries Register
T11B Non PBS Approval Sign
T11C Customer Service Statement
Example Documents
Example Staff Dress and Behaviour Policy
Example Customer Service Policy
Example Payment Policy
Example Selecting Third Party Providers Policy: Option 1
Example Selecting Third Party Providers Policy: Option 2
(for pharmacies that don’t engage with third party providers)
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